Loading... Please wait...

FAQ

Shirts

How do I know what size shirt to order? Click on the info tap at the top right of page it has a link to sizing charts. Refer to these charts and any special instructions given per product.

I ordered two shirts of the same size, why is one smaller? Some of the designs are printed on different style shirts. Check the product description for any special sizing notes.

How should I care for my shirts? Will they shrink? The best way to care for your shirts is to turn them inside out and machine or hand wash them on cold. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. For the least shrinkage, dry on low or hang dry.

What type of printing process is used on your apparel? All of our shirts and hoodies are digital printed. Most of the shirts are printed with eco friendly based ink which leaves an extremely soft print. Check the product pages for the specific type of printing for each individual product.

Will the printing fade? Because we choose to use soft water-based inks, some of the prints will fade some after being washed. Black prints tend to fade the most, but will still hold up for lots of wear and washes.

Do you print your own shirts? Yes, Ernest Lee designs artwork and we professional print them.

Will you notify me when you release a new design or restock a current design? Of course. Subscribe to the Ernest Lee’s Facebook, follow us on twitter, or keep tabs on our blog. We post updates about our products as well as occasional sales and specials.

Do you accept designs from third parties? No, all of our designs are Ernest Lee originals, designed by Ernest Lee.

 

Shipping

How long does it take for shirts to arrive? Standard shipping for orders in the contiguous US takes 3-5 business days.

What shipping method do you use? Standard shipping for orders in the United States are shipped via UPS or USPS First Class or Priority Mail. 

How much does shipping cost? It depends on your state’s location and the size of your order.  The easiest way to determine your shipping cost is to add the items to your cart, select your state, and press the “estimate shipping & tax” button. *Please note: We offer a flat rate and free shipping on orders over $50.

Do you ship internationally? No, we do not ship internationally at this time.

 

Store

What forms of payment do you accept? We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover or PayPal.

Do I need a PayPal account to purchase from this store? No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

How secure is this store? This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do you sell Gift Certificates? Yes, we certainly do. You can purchase them here.

Do you offer wholesale or bulk pricing? Yes, but we screen the companies who are interested in carrying Ernest Lee products. We want to make sure that Ernest Lee is a good fit for the companies we do business with. If you would like more information, please contact us and include some background information about your store/company in the new wholesale acount link at the top of the page.

What is your return policy? Our goal is 100% customer satisfaction. In general, unworn shirts can be exchanged within 30 days of delivery. Please include a copy of the packing slip that was sent with your original purchase. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge.  If you have further questions please contact us. ernestleetees@gmail.com

Returns should be mailed to: Ernest Lee Tees 1113 Lady Street Columbia, S.C. 29201

 

Other

Do you do custom design work? Yes, we will do custom orders for company or events .  Ernest can do artwork for your events or company and we can print your shirts.

Still have other questions? For additional information about Ernest Lee Tees please use the email at ernestleetees@gmail.com



Sign up to our newsletter